Privacy Policy

Privacy Policy for the “Mediva” AI Chatbot

Last Updated: 09 Mart 2024

1. Introduction

Welcome to the “Mediva” AI Chatbot (referred to as “Mediva” or “the Chatbot”). Mediva is designed to assist users by providing general information about our clinic’s services and answering common inquiries through platforms such as Facebook Messenger, Instagram Direct, and other messaging channels.

By using Mediva, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the Chatbot.

2. Information We Collect

• Messages and Chat Content: We collect and store the content of messages you send to Mediva. This includes any personal information you provide (such as your name, contact details, etc.) in the course of your inquiries.

• User Identifiers: When you interact with Mediva on social media or messaging platforms (e.g., Facebook Messenger, Instagram), we may collect unique identifiers (such as User IDs) provided by these platforms to facilitate communication.

• Technical Data: We may automatically collect certain technical data (e.g., IP address, device type, operating system, and usage logs) to help us maintain and improve the Chatbot’s performance and security.

• Health-Related Information (If Applicable): Mediva is not intended to diagnose or provide personalized medical advice. We advise users not to share sensitive health information unless it is strictly necessary for a particular inquiry. Any such information will be treated with strict confidentiality and in compliance with applicable laws.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision and Improvement: To process your inquiries, provide relevant information about our clinic, and enhance the quality and accuracy of Mediva’s responses.

• Analytics and Performance: To monitor usage trends and improve the Chatbot’s performance, interface, and overall user experience.

• Communication: To send updates, reminders, or follow-up messages regarding your inquiries or relevant services, in accordance with your communication preferences and platform policies.

• Legal Compliance and Protection: To comply with legal obligations, enforce our Terms of Service, and protect the rights and safety of our users and staff.

4. Data Processing and Transmission

• Technical Processing Only: All data collected by Mediva is used exclusively for technical maintenance and service improvement purposes. For example, data is stored on servers (such as Heroku) strictly for maintaining the functionality and security of the Chatbot.

• No Independent Third-Party Use: We do not share or sell your data to third parties for their independent use. Any external services we employ (e.g., cloud hosting or analytics providers) act solely as technical processors. These services are bound by confidentiality agreements and are only permitted to process data on our behalf.

5. Disclosure of Your Information

We do not sell, trade, or rent your personal data to any third parties. Data may only be disclosed in the following instances:

• Technical Service Providers: We may share data with trusted third-party vendors that assist us in operating Mediva (such as cloud hosting or analytics). These vendors are contractually obligated to maintain confidentiality and use the data only for the specified technical purposes.

• Legal Compliance: We may disclose your information if required by law or in response to a valid legal request from public authorities.

• Business Transactions: In the event of a merger, acquisition, or asset sale, your personal data may be transferred under the same privacy protections as set forth in this policy.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the data is no longer needed, it will be securely deleted or anonymized.

7. Security Measures

We implement reasonable administrative, technical, and physical measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no security measures can guarantee absolute protection, so we encourage you to use caution when providing personal information online.

8. Children's Privacy

Mediva is not intended for use by individuals under the age of [13/16 – choose as appropriate]. We do not knowingly collect personal information from children. If you believe we have collected information from a child without appropriate consent, please contact us immediately so that we can remove such data.

9. International Data Transfers

Depending on your location, your data may be transferred to and stored on servers outside your country. We take steps to ensure that any such data transfers provide an adequate level of protection in line with applicable legal requirements.

10. Your Rights and Choices

Depending on applicable laws, you may have certain rights regarding your personal data, including the right to access, correct, or delete your information. To exercise these rights, please contact us using the information provided below. We will respond in accordance with applicable data protection laws.

11. Third-Party Links and Services

Mediva may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date at the top of the policy. We encourage you to review this page regularly for any changes.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us at:

LLC "ME DIVA"
Email: clinicmedivatashkent@gmail.com
Address: 100100, Republic of Uzbekistan, Tashkent city, Askia street 26B

By using the “Mediva” AI Chatbot, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.